Refund and Returns Policy

At BAKERVIP, we aim to provide high-quality products and a pleasant shopping experience. However, we understand that there may be occasions where you need to return an item or request a refund. This Refund and Returns Policy outlines the procedures and guidelines for returning products and receiving refunds for purchases made from BAKERVIP.

1. General Return Policy

We accept returns for most items purchased from BAKERVIP, provided they meet the conditions outlined below:

  • Timeframe: Returns must be initiated within 30 days from the date of delivery.
  • Condition of Items: Items must be returned in their original condition, unused, and with all original packaging, tags, and accessories intact. Items that have been damaged, altered, or washed are not eligible for return.
  • Proof of Purchase: You must provide proof of purchase, such as an order confirmation or receipt, when requesting a return or refund.
  • Non-Returnable Items: Certain products, such as personalized items, clearance items, and perishable goods, are not eligible for return. Please check product details at the time of purchase for specific return eligibility.

2. How to Return an Item

To return an item, please follow these steps:

  • Contact Us: Initiate a return request by contacting us at [email protected] or by calling us at (501) 849-2751. Please provide your order number, item details, and reason for the return.

  • Return Authorization: Once we receive your return request, we will provide you with a Return Authorization Number (RAN) and instructions on how to return the product.

  • Shipping the Return: Pack the item securely in its original packaging (if possible) and ship it to the following address:

    BAKERVIP
    958 Red Hill Rd
    Romance, Arkansas
    Please use a trackable shipping service or purchase shipping insurance for returns over $75 to ensure the return reaches us safely.

  • Return Shipping Costs: Unless the return is due to an error on our part or a defective item, the customer is responsible for the return shipping costs. We recommend using a reliable and traceable shipping method.

3. Refunds

Once your returned item is received and inspected, we will notify you via email of the status of your refund. The refund will be processed according to the following guidelines:

  • Refund Method: Refunds will be issued to the original payment method used during the purchase. If you paid via credit card, refunds will be credited to your credit card account. For payments made via other methods, the refund will be issued via the same method or an alternative arrangement may be made.
  • Processing Time: Refunds typically take 5-10 business days to process after the return is received. Please note that your bank or credit card provider may take additional time to reflect the refund in your account.
  • Partial Refunds: If the returned item is not in its original condition or if it is missing parts, you may receive a partial refund.

4. Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, you will need to return the item for a refund and place a new order for the replacement item.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will arrange for a return and provide a full refund or replacement at no additional cost. To qualify for a refund or replacement due to damage or defects, you must:

  • Report the issue to BAKERVIP within 7 days of receiving the product.
  • Provide photographs of the damaged or defective item.
  • Return the damaged item to us using the return instructions we provide. In some cases, we may offer a prepaid shipping label for returns due to damaged items.

6. Cancellations

If you wish to cancel your order, please contact us as soon as possible. Orders can be canceled only if they have not been processed or shipped. Once your order is shipped, it is no longer eligible for cancellation and must be returned following the regular return procedure.

7. International Returns

For international customers, please note that you are responsible for return shipping costs. Additionally, any customs duties, taxes, or other fees associated with the return process are the responsibility of the customer. We recommend checking with your local customs office before returning an item.

8. Contact Us

If you have any questions about our Refund and Returns Policy or need assistance with a return or refund, please contact us:

BAKERVIP
958 Red Hill Rd, Romance, Arkansas
Phone: (501) 849-2751
Email: [email protected]
Website: bakervip.click

Last Revised: December 5, 2024